All employers need to know how to respond when an employee raises a grievance.
First, you need to make sure that you have a grievance procedure in place.
When you receive a grievance, your first port of call must always be your grievance procedure. This will set out the steps that you need to take and it is important that you follow your own procedure, but broadly, the approach is:
Do not prejudge the grievance and make sure you investigate it thoroughly.
Meet with the employee and make sure you properly understand their grievance.
Set out the outcome in writing.
Give the employee the right to appeal.
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