All employers will have to deal with grievances raised by employees from time to time.
The most important tool that you will have to deal with grievances is your grievance procedure.
Your grievance procedure should set out exactly what you will do when you receive a grievance, including how it will be dealt and within what time scale.
In many situations, it is better to have a relatively non-specific grievance procedure, to limit the opportunities for employees to complain that you have not followed your own procedure.
Nevertheless, there are certain issues that should be covered in your procedure, such as how will you hear a grievance if an employee is off sick and what will you do if an employee raises a grievance in response to a disciplinary procedure being started against them.
If you would like help in drafting or amending your grievance procedure, please contact any member of our team.