The Homes and Communities Agency (HCA) has published its Consumer Regulation Review 2012/13.
This sets out its experience of the new consumer regulation regime for social housing, which came into effect in April 2012.
The HCA still sets consumer standards covering a range of issues including the quality of accommodation, tenant empowerment and tenancy arrangements. Landlords are expected to meet these standards, but under the new system the Regulator does not have powers to monitor compliance. It does have intervention powers but, it can only use them following breach of a standard and when that breach has caused, or could cause, serious detriment to tenants.
The report sets out the Regulator’s approach and considers case studies and lessons learned.