Terms & Conditions

By accessing this website, you agree to be bound by the following terms and conditions and disclaimers. Changes may be made to the terms and conditions at any time without notice by updating this policy statement. Your continued access to or use of the Site will mean that you agree to any changes.

• References to 'you', 'your' and 'yours' are references to the person(s) accessing the website. 
• References to 'Trethowans',  'we', 'us' and 'our' are references to Trethowans LLP incorporated in England & Wales with registered number OC342356 and with registered office address at London Road Office Park, London Road, Salisbury, Wiltshire SP1 3HP.

The information, material and content provided on this website may be changed at any time without notice. 

1. Disclaimers and Exclusion of Liability

1.1 The information provided about our services and other legal information is for general purposes only. None of the information in these pages constitutes legal advice and we disclaim any liability in relation to its use. You should consult a suitably qualified lawyer to discuss your specific circumstances before taking, or not taking any action.

1.2 Whilst we strive to ensure that the content of these web pages is accurate, virus-free and up to date, Trethowans makes no warranties, representations or undertakings about any of the content or availability of this website including, without limitation, the quality, accuracy, completeness or fitness for any particular purpose of such content. Particular reference is made to archive material, which may be out-of-date.

2. Trade Marks and Copyright

2.1 The content of the website's screens, pages, information and other material are owned exclusively by Trethowans or used under licence from third party copyright owners. Reproduction, of part or all of the content, in any form is prohibited unless specific consent is obtained from Trethowans.

2.2 None of the content of this website may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).

2.3 Reproduction of part or all of the content in any form is prohibited unless in accordance with the following permission:

• You may print or download extracts to a local hard-disk for your personal use;
• You may copy the content to individual third parties for their personal information if you acknowledge the website as the source of the material and you inform the third party that these Terms and Conditions apply and the third party agrees to comply with these Terms and Conditions; 
• The licence to copy does not permit distribution or copying for any commercial purpose; or incorporation of the content or any part of it in any other work or publication; or reproduction, transmission or storage in any other website.

3. Data Protection

3.1 As a result of your access and interaction with the website we may hold and process personal information obtained about you and use it to understand your legal needs, to improve the service we deliver to clients, conduct statistical analyses to evaluate the effectiveness of our marketing of the website.

3.2 Certain pages on the site (including, but not limited to, enquiry, event and other registration forms) will ask for your personal information such as your name, company name, address, e-mail and telephone numbers. In accordance with the Data Protection Act 1998, we are obliged to inform you that we will hold your details on our database. Any personal information which you provide to us is confidential.   In providing a service which is personalised to each of our visitors we may process and use your information to:

• Correspond with you by letter or e-mail, provide you with a subscription, conduct market research surveys and, from time to time, inform you of special offers;
• Provide information relating to you or your company if you indicate that you want to receive marketing material, or similar communications;
• Share your details with other professional third parties (including, but not limited to, accountants, consultants and other professionals) for the purpose of organising events or seminars that may be of interest to you.

3.3  If you do not wish to receive any such information please let us know by writing to the Data Protection Compliance Officer at the address below. We will record your request by 'suppressing' your details, rather than deleting your record. 

3.4 Under the Data Protection Act 1998 you may request details of personal information that Trethowans holds about you. An official fee will be payable. If you want to make a request you should write to:

The Data Protection Compliance Officer
Trethowans
The Director Generals House
Rockstone Place
Southampton
SO15 2EP

3.5 If you believe that any information Trethowans holds about you is incorrect or incomplete, you should write to the Data Protection Compliance Officer at the above address, and any information which is found to be incorrect will be corrected as soon as possible.

4. Third Party Websites

4.1 Where our website contains links to other parties websites, Trethowans does not endorse or approve the content or opinions of any third party site, nor will it have any liability in connection with them (including, but not limited to, a liability arising out of any allegation that the content of any third party site infringes any law or the rights of any persons).

4.2 Parts of our website may not be reproduced on any other website, or link created from another website or document, without our prior written permission.

5. Internet and E-mail Communication

5.1 We cannot guarantee the security of messages sent over the Internet, which are open to possible interception, loss or alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to Trethowans or any message sent by Trethowans to you over the Internet.

6. Privacy - Cookies

6.1 Although you may visit this website anonymously our website uses cookies. Cookies are pieces of information (browsing history, user preferences etc.) that a website transfers onto your computers hard disk. We use the information provided by cookies to suggest content that may be of more relevance and fits the needs of visitors who have accessed our website.

6.2 Cookies cannot retrieve any personal information about you that may be stored on your computer, neither can they identify who you are. Another person who may have access to your computer cannot use cookies to obtain any personal information about you, other than identify which websites the computer has been used to visit.

6.3 Two types of cookie are used on our website: (i) session cookies, which remain on your computer until you close your internet browser and (ii) stored cookies, which remain permanently on your computer.

6.4 We will only use cookies to help us market services through our website more effectively. This is done by recording details of pages relating to particular services that you have visited on our website. This information is then used by us to suggest content that may be of more specific interest to you. 

6.5 The internet browser on most computers is usually set to accept cookies. You can choose to disable this through your browsers settings; you can also delete cookies that are already stored in the cookie folder on your computer.

6.6 If you opt to disable persistent cookies on your browser, you will still be able to use our website, but the experience may be less enjoyable as suggested information may not be as relevant to you.

6.7 For further information on managing cookies on your computer, please visit the Interactive Advertising Bureau UK

7. Website Visitor Analysis

7.1 We use Analytics to help us track the number of visitors to our website, how much time they spend on the site and identify the information they find of most use and interest.  This data helps us to continually improve our website. Cookies are used to help us identify the number of visitors to the website. However, they do not allow us to trace use of the website to an individual - they only enable us to track the number of unique users.

8. Returns policy for on-line purchases only

8.1 If you are acting as a consumer, you may cancel any contract between you and us entered into via this website (a "Contract") at any time within seven working days, beginning on the day after you received any goods or services via this website ("Products"). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).

8.2 To cancel a Contract, you must notify us in writing. You will also need to return the Product(s) (if any) to us immediately. The Products will need to be returned in the same condition in which you received them, and at your own cost and risk.

8.3 When you return a Product to us because you have cancelled the Contract within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the Product in full, including the cost of sending the item to you. You will be responsible for the cost of returning the item to us.

8.4 Any money refunded will ordinarily be returned to you using the same method originally used by you to pay for your purchase.

9. Payment by telephone

9.1 We will accept payments by telephone ("Telephone Payments"). If you would like to pay by telephone, please contact us by calling 023 8032 1000.

9.2 If there has been an unauthorised Telephone Payment from your bank account (including but not limited to an over-payment) to us, you must notify us immediately and in any event within 60 days of the unauthorised payment being made. Please note that we may not be liable if you take longer than 60 days from the date of the unauthorised Telephone Payment to notify us provided that we can demonstrate that we could have avoided any losses if you had notified us in a timely manner.

9.3 We recommend that you regularly monitor your account to identify any unauthorised Telephone Payments that may have been made.

9.4 To notify us if you believe that there has been an unauthorised Telephone Payment by you to us please write to: The Accounts Team, Trethowans LLP, London Road Office Park, London Road, Salisbury, SP1 3HP.

9.5 Upon our receipt of your notification in accordance with paragraph 9.4 above, we will investigate the matter and notify you within 30 days following receipt of your notice the results of our investigation. If we have made an error, we will correct it promptly by re-crediting your account. If we determine that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

9.6 If we discover a processing error we will rectify that error within 30 days of the conclusion of our investigation and notification to you in accordance with paragraph 9.5 above. If the error has resulted in you paying more money than you authorised we will refund you the unauthorised amount.

10. Governing Law

10.1 The Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have non-exclusive jurisdiction in respect of any dispute, which may arise.

10.2 Your continued use of this website indicates your acceptance of these Terms and Conditions.